At Hoshiba Pet, your satisfaction is our priority. We take pride in crafting high-quality products designed to delight both you and your furry friend. If your item doesn’t meet your expectations or you need to exchange it for a different size or style, simply reach out to us—we’re here to make it right. Your happiness is guaranteed!

Standard Return Policy

You can return items within 14 days of receipt for a refund or exchange if you're not satisfied, provided:

• The item is in its original, unopened packaging with all tags and labels intact.
• The item is free of any pet-related residues or smells.
• You provide the receipt or proof of purchase.
• You contact us at info@hoshiba.co to obtain a return authorization number (RMA).
• You ship the item back at your cost.
  

Items returned without an RMA will not be accepted.

Defective, Damaged, or Wrong Items

• For defective, damaged, or wrong items, contact us immediately upon receipt.
• We'll arrange for a return or replacement and cover the return shipping costs.
• Please provide photos or descriptions of the issue for our assessment.

Exchange Policy

• To exchange an item, return it under our standard return policy and make a separate purchase for the new item.
• You ship the item back at your cost.

Non-Returnable Items

• Sale items and gift cards cannot be returned or exchanged.
• International orders cannot be returned or exchanged, except for defective, damaged, or wrong items, which we'll handle case by case.

Refund Process

• After receiving and inspecting your return, we'll notify you of approval.
• If approved, your refund will be processed within 10 business days to your original payment method.
• Allow additional time for your bank to post the refund.
• If you don't receive your refund within 15 business days of approval, contact us at info@hoshiba.co.